Use memory well · GUIDE 07
Ask to see the source behind an answer
An answer is more useful when you can see what it is based on. Ask the connected assistant to include the notes it used, then open the relevant source before you rely on an important answer.
Example question. Your assistant can only use information it is allowed to access.
Diagram in words: Your question. What did we decide, and what still needs attention? The supporting notes. Ask your assistant to show the sources it used. Your check. Open the notes. Do they support the answer? A useful next step. Use the answer, or identify what is still missing.
For example, before a customer conversation, ask for the current account decision and the source behind it. The assistant can use the information available to its own access to find the decision. If the source does not settle the question, say what is missing rather than filling the gap with a guess.
Mensara can help an assistant find related notes through a map: a guide that points toward useful sources. A map can be incomplete or out of date, so it is a helpful starting point rather than a promise that it lists everything.
Use current information for a question about what applies today. Ask for historical evidence when you need to understand why a decision changed. Looking at history does not widen access.
If the assistant cannot find a map, is refused access, or finds sources that do not answer the question, it should explain that limitation. Do not try to force an answer by changing access or looking in excluded areas.
Check the source when the answer matters.
Related
Ask your first useful question · Ask what is current, then ask why