Use memory well · GUIDE 06
Ask what is current, then ask why
Two questions often look alike but need different sources: “What applies now?” and “Why did this change?” Ask the first when you need today's guidance. Ask the second when you need history, context, or a review trail.
Use the right view for the job
For a current question, ask the assistant for the rule or decision that should guide work now. Material that is waiting, expired, replaced, or in conflict may stay out of that answer. That does not erase it.
For a historical question, ask for the evidence behind a decision and read the underlying source. Looking at history does not give the assistant access to areas it could not already read.
For example, ask “What is our current refund policy?” when helping a customer today. Ask “Why did we change the refund policy?” when reviewing the decision. The answers may use different notes.
Check the answer
Open the source behind an important answer. A note's status records how it has been handled; it is not a guarantee that every statement in it is true. If the source is missing or access is refused, report that gap instead of filling it with a guess.
If you find a correction, a suggestion still needs its own permission and review path.